You are here

Frequently Asked Questions

NRF has been tracking the rapid spread of the coronavirus pandemic with great concern. Like all of you, our top priority is the health and safety of our staff, communities and the people we serve.

Following guidance from the CDC, NRF has decided to cancel NRFtech 2020, scheduled to be held in Dana Point, Calif. this June.

In these unprecedented times, we’re all facing difficult realities. We know many of you rely on this event to learn from your peers and grow your businesses, and we remain committed to providing value for our members.

We are pleased to announce a new program, NRFtech New York, created for senior retail technology executives and startups, taking place January 15-16, 2021. In keeping with the historic format of this event, it will remain an invitation-only offering and will kick off Retail Week ahead of NRF 2021: Retail's Big Show. We will send information as the program develops. 

As an organization, NRF’s focus is helping retailers minimize the spread of the disease and protect their businesses. We’ve been coordinating closely with government and public health officials to share COVID-19 information and resources, as well as advocating for policies that provide relief for retailers in difficult economic conditions.

As tough as times are right now, we are so proud to represent an industry on the frontlines of helping communities. It is heartening to know our members play such an important role in supporting the nation and the world through this crisis.

We appreciate your patience and understanding during this time. For more information about the retail response to COVID-19, please visit NRF’s Coronavirus Resource Center for Retailers.

 

Q. As an NRFtech 2020 registrant, will I receive a refund?

A. All NRFtech 2020 attendee registration fees paid to NRF will be refunded, or we can give you a credit toward another NRF event. Please email kimelmand@nrf.com if you prefer credit. Otherwise, please allow up to 6 weeks for us to process your refund.

Q. What will happen to my hotel, flight or car rental reservation?

A. For all travel and lodging arrangements, registrants are responsible for canceling their reservations.

Q. Will NRFtech 2020 be rescheduled to another date?

A. We are pleased to announce a new program, NRFtech New York, created for senior retail technology executives and startups, taking place January 15-16, 2021. In keeping with the historic format of this event, it will remain and invitation-only offering and will kick off Retail Week ahead of NRF 2021: Retail's Big Show. We will send information as the program develops. 

Q. How can I stay updated on the new event?

A. We will be sharing details about the digital event on this website as they become available. You can also sign up for email updates and follow NRF on LinkedIn, Twitter and Facebook.

Q. As an NRFtech 2020 sponsor, what will happen with our exsisting contract?

A. You will be contacted by May 1 to disscuss how you wish to handle monies already paid to NRF. There will be a vairety of options including transfering money to other NRF events or receiving a refund. 

Q. Who should I contact if I have additional questions?

A. For general event questions, please contact Susan Newman at newmans@nrf.com.
For questions regarding existing or new sponsor packages, please contact Tami Sakell at sakellt@nrf.com
For questions regarding event content please content olsone@nrf.com