Raghu Sagi, Chief Engineering Officer at Sephora, will discuss the importance of creating personalized experiences at every client touchpoint, and how that influences customer satisfaction, retention, reduced customer churn and optimal engagement across Sephora’s omni-channel platforms. The presentation will highlight the retailer’s approach to personalization and consumer engagement as a whole.
Monday, July 16
Ritz-Carlton Ballroom, Salon I-II, Level 1
Putting personalization at the forefront of every client decision