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Beyond the buzz: How crisis accelerates the omnichannel enterprise

Saturday, January 16
9:30am
–10:15am
Beyond the buzz: How crisis accelerates the omnichannel enterprise
The COVID-19 crisis created a stark line between essential and non-essential businesses, accelerating new operational and purchase capabilities that help serve customers safely and efficiently. From curbside pickup and store-based distribution to BOPIS and home delivery, hear case examples and practical takeaways from both essential and non-essential retailers on the impacts the COVID-19 crises.