As CEO and Founder, Richard has assisted numerous leading retailers, trade associations and consortiums in every major merchant category in North America and internationally.
He has direct, deep and recent deployment experience with new disruptive checkout options. This includes defining and executing merchant-oriented omni-channel strategies for mobile and social payments, customer self-service, order ahead, Buy Online Pickup In-Store (BOPIS), mobile self-scan & go, autonomous and invisible checkout.
Merchant clients include leading grocery, grocery buying consortiums, convenience stores, petroleum sellers, big box, multi-lane, supercenter, warehouse and specialty retailers, fine dining, fast casual and quick service restaurants (QSRs) as well as large recurring billers such as utilities, telecommunications providers and the like. He has advised and delivered keynote speeches for every major trade association supporting merchants, billers and banks including the NRF, FMI, NRA, NACS, AFP, NACHA, BAI, ABA and the like. He has also been quoted and authored bylined articles in their publications and blogs, as well as being quoted in Bloomberg, New York Times, Forbes, USA Today, Digital Transactions Magazine, STORES Magazine, Advertising Age, American Banker, PaymentsSource, The Atlantic Magazine and being interviewed on live television and radio for Fox Business, NPR, KCBS, Marketplace, Bloomberg Radio and many others.
He has performed due diligence on many of the largest M&A deals and tier-one venture-backed investments in mobile and social payments, autonomous and invisible checkout.
Clients using Crone’s Best Practices Benchmark Database™ and Service Interaction Analysis™ have achieved 10 – 30% payment processing cost reductions, while boosting customer satisfaction and loyalty.